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IxWebHosting Customer Reviews
| Uptime/Reliability |   |
[4.33] |
| Support | |
[4.33] |
| Features | |
[4.33] |
| Ease of Use | |
[4.67] |
| Overall Rating: [3 Review(s)] | |
[4.42] |
IXWebHosting General Information
IXWebHosting has been in business since 1999 and is one of the veterans of the web hosting space. They host hundreds of thousands of domains in their own data center in Columbus, OH. This will provide your site with great visibility and responsiveness to anyone in the United States. In addition all customer calls are routed to their Customer Service Center in Hopskinsville, KY.
IXWebHosting Guarantees
IXWebhosting offers a no questions ask 30 Day 100% money back guarantee. If for any reason you decide you want to cancel their service within the first 30 days, they will refund all fees including any set-up fees. You have nothing to lose by trying one of their web hosting plans.
They also have a 99.9% uptime guarantee, which means they guarantee that your site will be up 99.9% of the time over any 12 month period.
IXWebHosting Plans
IXWebHosting offers the following web hosting plans:
Expert
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Business Plus
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Unlimited Pro
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IX Web Hosting Customer Reviews
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We have been with IX for about a year now, and there are good things to say about their hosting service. We never had a major problem with it. The major downside though is their mail server which is either down or super-slow all the time. Their support people cannot seem to fix the issue. Once they told us they had upgraded their service with new mail servers (overload issue), but this did not speed up nor make it more reliable. If you have a large e-mail list (ours is 15,000+) they won’t be able to accommodate your needs. You have to host your list somewhere else as IX will refuse to email more than 3,000 pieces a month (even if your list is double opt-in). The lack of reliability of their e-mail server becomes critical when you have time-critical. In some cases, our files were delayed for over 24 hours, with clients screaming on the other end of the line. This is a pity because this host has good features and customer service. |
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Hosting services are great, but backup system sucks. IXWebHosting’s backup system is pretty much none existence. They couldn’t provide a full usable image/backup for our site. Example: the system defaults all file/folder permissions after a restore from backup. If you have a complicated website, it would be very difficult to manually change each permission, specially when your using a third party software which sets the permission at install. I made a backup of the whole website and did a restore and the permissions were changed. This particular site was using third party software that has 20 folder and sub folder plus files that manage the site. To change each permission isn’t feasible and defeats the purpose of having a backup. |
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My experience with IXWebhosting has been very positive. They have provided me with quality support and services. The main benefits of IXWebhosting are: – the greatest Live support that is able to solve any kind of problem in several minutes – low prices that include wide amount of features and services – high bandwidth that results in websites running very fast. ADDITIONAL BONUSES IX provide: If you put a word “BANG” in the Employee Code field on the third page of ordering you will get the benefit of free SquirrelMail and AWStats business tool installation. IX is a must-pick host! I recommend it to everyone who values support and quality. Kind regards, Helen |
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